Your Instructions Suck

This Goes Beyond Poor Grammar One type of poor instruction has become the focus of my ire: Obvious directions masquerading as in-depth tutorials. Nothing in the world can feel more infuriating, in the moment, than trying to adapt with poor instructions. I would rather have no instructions. When bad instructions are included in a package, it makes a frustrating situation worse. When the package is a digital item, like software or a plugin for a website, a case of poor instructions is…

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User Experience Versus Profit Motive

How much is a user experience worth to your long-term bottom line? If your website is centered around providing information or permitting users to interact with each other, chances are UX is the most important part of the function of your site. Without the user experience and the user interaction, there is no traffic. Without traffic, there is no chance to monetize the site. In this case, the user experience is critical to the monetary…

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Why Is That Icon Like That?

Do We Designers Make The GUI For The User Or To Create Art? Why are things designed the way they are designed? The question presumes we are able to fully understand the thinking of the designer. Often, we are not. Often a designer does not fully understand the thinking of the user, either. This makes designs problematic and, often, difficult or irrelevant. Knowing users’ experiences matters greatly when designing a user interface that enhances the…

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